Ship & Return

STANDARD SHIPPING AROUND US

Free standard shipping on all orders
Processing Order Time: 3 business days
Standard Delivery Time: 4-8 business days

PICK UP IN STORE

You can choose to pick up your order in Store at checkout. You will receive an email confirmation when your order is ready to pick up. Our available store is: WEST VILLAGE 333 Bleecker St, at opening hours. 

OUR CHANGE & RETURN POLICY

FELIX is committed to ensuring your complete satisfaction with each of your purchases. We gladly accept returns on full-priced orders within 30 days of delivery, and exchanges within 14 days of delivery.
Please note we share the cost of return process with our customers and charge a $25.00 restocking fee on refunds.

Return's cost of shipping are borne by the customer. Return items must be in new condition with original tags attached.

If you are not sure about the product, you can request additional information (Photos, Videos), in this way you help reduce unnecessary movements that generate an impact on our planet.



START YOUR ONLINE RETURN

Please contact us to hello@felixba.us to start your exchange / return.



DUTY, VAT AND OTHER FEES

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, PayPal, supports. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Felix holds no responsibility for fees that are subjected by international authorities.



RISK OF LOSS

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Felix. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Felix delivers these items to the carrier.



INVALID SHIPPING ADDRESSES

We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.