FAQ

WHY SHOULD I REGISTER WITH FELIXBA.US?

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, create and share wish lists, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customized over time.

HOW DO I REGISTER?

User registration is done by entering the Site and you will only be asked to register in case you want to make a purchase in the Store.
To do this, you must select the product(s) you wish to buy, add it to the Cart and complete your personal, billing and shipping information. Mandatory data are: email, shipping address, zip code and phone number.
Your user will be registered on the site for the next time you enter. If you want to end the session, you must go to My Account section, and click the option -disconnect me-.

WHAT FORMS OF PAYMENT CAN I USE?

Payments can be made through Paypal.

WHAT SECURITY DO I HAVE REGARDING THE DATA OF MY CREDIT CARD?

When data and numbers corresponding to credit cards are entered they are encrypted, thus ensuring that they are kept in complete confidentiality and cannot be seen by other people. Users accept that the service will be provided by Paypal. The site has a security certification for browsing and for all operations carried out with credit card data.

HOW DOES PAYPAL WORKS?

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the felixba.us website and choose your method of payment. Your funds are transferred immediately and securely.
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
If you make a purchase using PayPal, you cannot return in stores.

WHERE I CAN GET MY ORDER?

Deliveries will be made at the address you indicate at checkout. The validity of it is your sole responsibility.

WHEN WILL MY ORDER ARRIVE?

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.

BY WHICH CARRIER WILL MY ORDER BE SHIPPED?

We ship by UPS.

DO YOU SHIP OUTSIDE THE UNITED STATES?

Coming soon! 

HOW DO I KNOW IF THE PRODUCT I AM INTERESTED IS IN STOCK?

The Site will have a stock counter of the products visible to users at all times. Therefore, you can verify, before making your purchase, the existence and availability of the products offered on the Site.
However, users accept and acknowledge that it may happen that when paying for a product that is in their shopping carts and contained enough stock on the Site, it does not have more availability. That can happen in case of simultaneous purchases.

AN ITEM I LIKE IS SOLD OUT IN MY SIZE, WHEN YOU RECEIVE ADDITIONAL INVENTORY?

We’re unable to determine if and when we will receive additional inventory.

IF I’M NOT HAPPY WITH MY PURCHASE, CAN I RETURN IT?

You may return the products purchased on the Site or exchange them for others, within thirty (30) business days of receipt. The reasons why you can manage the exchange or return of a product purchased from the Site are the following:
-Differences in size
-The product did not meet expectations
-The product was defective before or after use: with some failure or breakage
-The product received is not the one that the user bought

HOW DO I REPORT THAT I WANT TO CHANGE OR RETURN A PRODUCT?

Users must send an email to the following address: hello@felixba.us in order to manage the exchange or return of the purchased product, indicating:
-Name and surname contained in the order form
-Order number and product details: article, model, color and original size
-In addition, include information on the product to be changed (if applicable): model, size and color.

DO I HAVE TO PAY FOR THE RETURN OR CHANGE OF A PRODUCT?

The shipping cost of the products is borne by the buyer. Also, the shipping costs that correspond to returns or exchanges are borne by the users. Shipping costs may vary depending on the region of the country where they should be delivered.
In those cases where the customer has received a wrong or failed product, the cost of return shipping will be free of charge.

MAKING AN EXCHANGE OR RETURN

You should pay the return postage of your purchase yourself.
Please allow up to two weeks for us to receive and process your return. Return tracking information will be available up to three days after mailing. You will receive an email once your return is processed.
The package should be taken to your postal carrier and mailed to the following address:
FELIX BA / RETURNS DEPARTMENT
#430 NE 2ND AVENUE
MIAMI, FLORIDA, 33131

This address can only be used to return items purchased at Felixba.us.

HOW IS THE REFUND EFFECTIVE?

In case of returns, refunds will be made once the product reaches our warehouse or store (12 business days), and the corresponding quality control is approved.
The refund of the purchase will be made through a credit coupon enabled for online purchases and that contains expiration date or will be returned to the corresponding payment method through Paypal.
The refund of the purchase will be made provided it:
-Is in new condition
-Hasn’t been washed, worn, or altered
-Is accompanied by the original invoice and packaging.